All returned items must be unworn, complete with original tags and/or packaging if applicable. There needs to be no evidence of stains or odours, failure to comply will result in goods being sent back.

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If you've received items as a gift, you must provide the order details from which they were purchased. Failure to do so will result in any requests being cancelled and items being returned.

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Please note that we do not offer free returns. In the event that you've received an incorrect or faulty order, please contact us. (contact@bylovelace.com)

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We will credit you in the same manner as your original payment within 7 days of receiving the returned item.